Frequently Asked Questions
Quick answers about IPTV, our plans, setup, billing and support. Can't find what you need? Contact us directly.
General
What is IPTV?
IPTV (Internet Protocol Television) delivers television content over an internet connection instead of traditional cable or satellite broadcasting. It can provide access to live TV, movies, series and other content depending on the service and subscription.
Is IPTV legal in Canada?
IPTV technology itself is legal in Canada. The legality of a particular IPTV service depends on whether it has the necessary rights or authorization to distribute the content it provides. Customers should choose services that operate lawfully.
How many channels and how much VOD do I get?
Our plans include 25,000+ live premium channels and 150K+ movies & series across the VOD library, in SD, HD, FHD, UHD and 4K depending on the channel.
What is Anti-Freeze™?
Anti-Freeze™ is our approach to keeping streams stable, aimed at reducing buffering and interruptions even during peak viewing hours.
Can I use a VPN with the service?
Yes, our service is compatible with VPN use.
Pricing
What is the cheapest IPTV price available?
Our 1-month, 1-connection plan starts at $9.99 — the cheapest entry point to try the service before committing to a longer plan. See all options on our Pricing page.
What plan durations do you offer?
We offer 1, 3, 6 and 12-month plans, each available with 1, 2 or 3 connections.
How does multi-connection pricing work?
Use the connection switcher on our Pricing page to see pricing for 1, 2 or 3 simultaneous connections on each plan.
Can I pay with cryptocurrency?
Yes — every plan can be paid with cryptocurrency or credit card. Choose whichever option works best for you at checkout.
Is there a free trial before I subscribe?
Trial availability depends on the current offer. Check our Free Trial page for the latest eligibility and conditions.
Devices & Setup
What devices are supported?
Smart TVs (Samsung, LG), Amazon Fire TV / Firestick, Android TV, Android phones and tablets, iPhone, iPad, Windows PC and Mac, depending on the compatible app used.
How do I set up my device?
Follow our step-by-step Setup Guide for your specific device.
Do I need a specific app to watch?
You'll need an IPTV player app that supports Xtream Codes or M3U playlists — our Setup Guide covers recommended options for each device.
Can I use the service on more than one device at once?
Yes, depending on the number of connections included in your plan — choose 1, 2 or 3 connections on the Pricing page.
Billing
How do I receive my login details?
After completing your order, your subscription login information is sent to the email address you provided. Check your inbox and spam/junk folder if you don't see it.
Do subscriptions renew automatically?
Subscriptions do not renew automatically unless stated otherwise at checkout — see our Terms of Service for details.
Can I get a refund?
Refund eligibility is outlined in our Refund Policy. Contact support if you'd like to discuss a specific order.
What payment methods do you accept?
We accept credit card and cryptocurrency payments through our checkout.
Support
Do you offer customer support?
Yes. Our support team is available 24/7 via WhatsApp, Telegram and email to help with setup, billing and account questions. Visit our Contact page to reach us.
What's your average response time?
We aim to respond within 30 minutes via WhatsApp or Telegram, and within a few hours by email.
I'm having buffering or connection issues — what should I do?
Check your internet connection speed first, then reach out to support with your device type and app so we can help troubleshoot.
Can I become a reseller or affiliate?
Yes — see our Reseller & Affiliate Program page for details on how to apply.